Privacy Policy

Section 1 — Introduction and Scope

LogPac LLC ("LogPac," "we," "our," or "us") respects the privacy of individuals who access or use the LogPac platform, websites, applications, APIs, and related services (collectively, the "Services"). This Privacy Policy explains how LogPac collects, uses, processes, and protects information in connection with the Services.

This Privacy Policy applies to:

• users who create accounts on the LogPac platform
• businesses or organizations that utilize the Services
• visitors to LogPac websites and web applications
• prospective users evaluating the platform
• individuals whose information may be processed through the Services by our users

1.1 Definition of Personal Information

For purposes of this Privacy Policy, "personal information" means information that identifies, relates to, describes, or could reasonably be linked to an identifiable individual. Personal information may include information provided directly by users as well as information generated through the use of the Services.

1.2 Platform Services and Data Processing

LogPac provides logistics management, operational coordination, and AI-assisted workflow tools designed to help users organize and optimize business processes. In providing these Services, LogPac may process data through automated systems, analytics tools, and artificial intelligence technologies to generate insights, improve functionality, and support platform operations.

1.3 Role of LogPac in Data Processing

Depending on how the Services are used, LogPac may act as either:

• a data controller when LogPac determines the purposes and means of processing personal information
• a data processor when LogPac processes data on behalf of users who upload or manage their own data within the platform

Users who upload or manage third-party data through the platform are responsible for ensuring that they have the legal authority to collect and process that information.

Where LogPac acts as a processor, it will enter into a data processing addendum on request and will make its subprocessor list available.

1.4 Scope of This Privacy Policy

This Privacy Policy applies only to information collected through the LogPac Services and does not apply to information collected by third-party websites, services, or integrations that are not owned or controlled by LogPac.

Depending on the jurisdiction in which a user resides, additional privacy rights may apply under applicable data protection laws.

Section 2 — Information We Collect

LogPac collects information in order to operate, maintain, and improve the Services. The types of information collected may include information provided directly by users, information generated through platform usage, and information obtained from third-party services.

2.1 Information Provided by Users

LogPac may collect information that users voluntarily provide when creating accounts, using the Services, or communicating with LogPac. This may include:

• name
• email address
• username or account identifiers
• company or organization name
• contact information
• account profile details
• billing and payment-related information
• communications with LogPac support or service teams
• information submitted through forms or platform inputs

Users may also upload or create data within the platform in connection with their business operations.

2.2 Business and Operational Data

Because LogPac provides logistics and operational workflow tools, users may submit or generate business-related information through the platform. This may include:

• job or shipment details
• operational data and logistics records
• customer or contact information
• pricing or billing data
• route or scheduling inputs
• documents, files, and attachments
• analytics inputs or operational metrics
• other business data submitted by users

LogPac processes this information solely to provide, maintain, and improve the Services.

2.3 AI Interaction and Platform-Generated Data

When users interact with AI-assisted features within the Services, LogPac may collect and process information related to those interactions, including:

• prompts, instructions, or queries submitted to AI tools
• AI-generated outputs or recommendations
• feedback or corrections provided by users
• system-generated insights or analytics

This information may be used to operate platform features, improve system performance, and enhance user functionality.

LogPac does not use client operational data to train general-purpose or shared machine learning models without the client's written consent. Where third-party AI providers are used, LogPac uses offerings configured so that data submitted through the platform is not used by the provider to train its own models. A current list of AI subprocessors is available on request.

2.4 Automatically Collected Technical Information

When users access or interact with the Services, certain technical information may be collected automatically. This may include:

• IP address
• device type and operating system
• browser type and version
• access timestamps
• session duration
• referring URLs
• navigation paths within the platform
• performance and diagnostic data

This information helps LogPac maintain platform functionality, troubleshoot issues, and improve system performance.

2.5 Security and System Monitoring Data

To protect the integrity and security of the Services, LogPac may collect certain information related to system security and account activity. This may include:

• authentication and login records
• account access logs
• error and diagnostic reports
• fraud prevention signals
• security monitoring data

This information is used to detect, prevent, and investigate potential security incidents or unauthorized activity.

2.6 Cookies and Tracking Technologies

LogPac may use cookies, local storage, and similar technologies to operate and improve the Services. These technologies may be used to:

• maintain user sessions
• remember user preferences
• analyze usage patterns
• improve platform performance
• support authentication and security

Additional information regarding cookies and tracking technologies is described in Section 7 of this Privacy Policy.

2.7 Information From Third Parties

LogPac may receive information from third-party services when users connect integrations or interact with external platforms. This may include:

• authentication providers
• payment processors
• analytics services
• integration platforms
• other third-party tools authorized by the user

LogPac only receives information necessary to enable the requested integrations or service functionality.

Section 3 — How We Use Information

LogPac uses the information it collects to operate, maintain, improve, and secure the Services. Information may also be used to communicate with users, comply with legal obligations, and develop new platform capabilities.

3.1 Providing and Operating the Services

LogPac uses collected information to provide the core functionality of the platform and deliver services requested by users. This may include:

• creating and managing user accounts
• processing logistics and operational data submitted by users
• generating reports, analytics, and operational insights
• enabling AI-assisted workflows and platform automation
• facilitating scheduling, coordination, and resource management
• maintaining platform functionality and system reliability

3.2 Improving and Developing the Platform

LogPac may use information to improve the performance, functionality, and usability of the Services. This may include:

• analyzing platform usage patterns
• improving system performance and stability
• developing new platform features and tools
• refining algorithms, automation systems, and AI-assisted technologies
• conducting product research and development
• generating aggregated insights to understand operational trends across the platform

Where reasonably possible, LogPac may use aggregated or de-identified information for these purposes.

3.3 Personalization and User Experience

LogPac may use information to personalize and enhance the user experience. This may include:

• customizing dashboards and workflows
• generating recommendations or operational insights
• tailoring platform functionality to user preferences
• optimizing platform performance based on usage behavior

3.4 Communications With Users

LogPac may use contact information to communicate with users regarding the Services. These communications may include:

• account notifications
• service updates or platform changes
• technical or security alerts
• billing and administrative communications
• responses to support requests or inquiries

LogPac may also send informational or product-related communications consistent with applicable laws.

3.5 Security, Fraud Prevention, and Platform Integrity

LogPac may use collected information to maintain the security and integrity of the Services. This may include:

• monitoring account activity and system usage
• detecting unauthorized access or suspicious activity
• preventing fraud or misuse of the platform
• enforcing the Terms and Conditions and acceptable use policies
• investigating potential violations or security incidents

3.6 System Diagnostics and Troubleshooting

LogPac may use information to identify and resolve technical issues affecting the Services. This may include:

• analyzing system logs and diagnostic data
• troubleshooting platform errors or outages
• improving platform stability and performance

3.7 Legal Compliance and Protection of Rights

LogPac may use information as necessary to comply with applicable laws, regulations, legal processes, or governmental requests. Information may also be used to:

• enforce contractual obligations
• protect the rights, property, or safety of LogPac, users, or third parties
• respond to lawful requests from regulatory authorities
• resolve disputes or legal claims

3.8 Business Operations and Corporate Transactions

LogPac may use information for legitimate business operations, including:

• internal reporting and analytics
• financial and accounting purposes
• auditing and compliance activities
• business planning and operational management

Information may also be used or transferred in connection with corporate transactions such as mergers, acquisitions, financing, restructuring, or the sale of company assets, subject to applicable legal requirements.

3.9 Platform Analytics, Aggregated Data, and Derived Insights

LogPac may generate aggregated, anonymized, de-identified, or otherwise non-personal data derived from information collected through the Services. Such data does not identify and cannot reasonably be used to identify individual users or specific individuals.

LogPac may use this information to:

• analyze platform-wide operational trends
• improve logistics optimization and workflow automation systems
• support internal research, reporting, and product development
• monitor and improve platform performance and reliability

Any aggregated or de-identified data used for these purposes will not identify individual users or disclose personal information.

Client operational data is treated differently. Where information originates from a client engagement or from operational data submitted to the platform, LogPac will use it to produce benchmarks, market data, or any product offered to third parties only where the client has opted in through a written agreement, as described in the LogPac Terms of Service. Absent that opt-in, such information is used only to deliver, support, secure, and improve the services provided to that client.

Section 4 — Legal Bases for Processing (EEA/UK Users)

For individuals located in the European Economic Area (EEA), the United Kingdom, or other jurisdictions requiring a lawful basis for processing personal information, LogPac processes personal information only when a valid legal basis exists under applicable data protection laws.

The legal bases relied upon by LogPac may include the following:

4.1 Performance of a Contract

LogPac may process personal information when it is necessary to perform a contract with a user or to take steps requested by a user prior to entering into a contract.

This includes processing necessary to:

• create and manage user accounts
• provide access to the Services
• process logistics and operational data submitted through the platform
• deliver analytics, automation, and AI-assisted platform functionality
• process billing, subscriptions, and related account services

Without this processing, LogPac may not be able to provide the Services.

4.2 Legitimate Interests

LogPac may process personal information when it is necessary for legitimate business interests, provided that those interests are not overridden by the rights and freedoms of individuals.

These legitimate interests may include:

• operating and maintaining the Services
• improving platform performance and functionality
• developing new tools, automation features, and AI-assisted capabilities
• monitoring system activity for security and fraud prevention
• enforcing the Terms and Conditions and platform policies
• conducting internal analytics, reporting, and operational planning

Where appropriate, LogPac considers the potential impact on individuals and implements safeguards designed to protect personal information.

4.3 Consent

In certain situations, LogPac may process personal information based on an individual's consent. Examples may include:

• receiving optional communications or updates
• enabling optional features or integrations
• permitting the use of certain cookies or tracking technologies where required by law

Individuals may withdraw consent at any time by adjusting account settings, disabling applicable features, or contacting LogPac using the contact information provided in this Privacy Policy. Withdrawal of consent does not affect the lawfulness of processing conducted prior to the withdrawal.

4.4 Legal Obligations

LogPac may process personal information when necessary to comply with applicable legal or regulatory obligations. This may include obligations related to:

• financial recordkeeping and tax compliance
• responding to lawful requests from government authorities
• complying with court orders or legal proceedings
• meeting regulatory compliance requirements

4.5 Protection of Legal Rights

LogPac may process personal information when necessary to establish, exercise, or defend legal claims, enforce contractual rights, or protect the legal interests of LogPac, its users, or third parties.

4.6 Vital Interests

In limited circumstances, LogPac may process personal information when necessary to protect the vital interests of an individual or another person, such as situations involving potential threats to safety or security.

Individuals located in the EEA or United Kingdom may have additional rights regarding their personal information. Information about these rights is described in Section 11 of this Privacy Policy.

Section 5 — How We Share Information

LogPac does not sell personal information. However, LogPac may share information with certain third parties when necessary to operate the Services, comply with legal obligations, support legitimate business operations, or provide requested platform functionality.

LogPac may also share aggregated or de-identified information that does not identify individuals, as described below.

5.1 Service Providers and Infrastructure Vendors

LogPac may share information with third-party service providers that perform services on behalf of LogPac and help support the operation of the Services. These providers are permitted to access information only as necessary to perform services for LogPac.

These providers may include:

• cloud hosting and infrastructure providers
• payment processors and billing platforms
• analytics and performance monitoring services
• customer support and communication tools
• security and fraud prevention services
• database, storage, and networking providers

Service providers are contractually required to protect personal information and use it only for authorized purposes.

5.2 Affiliates and Corporate Group

LogPac may share information with its affiliates, subsidiaries, or other entities under common ownership or control with LogPac where necessary to operate and support the Services, provided that such entities are subject to appropriate confidentiality and data protection obligations.

5.3 Integrations and Third-Party Services

The Services may allow users to connect integrations or interact with third-party services. When users enable these integrations, certain information may be shared with the relevant third-party provider as necessary to enable the functionality requested by the user.

Information shared through integrations is subject to the privacy policies and practices of those third-party services, and LogPac is not responsible for the privacy practices of such third parties.

5.4 Information Shared at User Direction

LogPac may share information when a user intentionally directs the platform to share or disclose information. For example:

• exporting data
• sending reports or documents to external recipients
• connecting external tools or applications
• authorizing third-party access to platform data

In these situations, users control how and when their information is shared.

5.5 Professional Advisors

LogPac may share information with professional advisors when necessary for legitimate business purposes. These advisors may include:

• legal counsel
• accountants and auditors
• financial advisors
• insurance providers

These parties are required to maintain the confidentiality of the information they receive.

5.6 Legal Requirements and Protection of Rights

LogPac may disclose information when required to do so by law or when LogPac reasonably believes that disclosure is necessary to:

• comply with applicable laws, regulations, or legal processes
• respond to lawful requests from government authorities
• enforce the Terms and Conditions or other agreements
• investigate fraud, abuse, or potential violations
• protect the rights, property, safety, or security of LogPac, its users, or others

5.7 Business Transfers and Corporate Transactions

Information may be disclosed or transferred in connection with business transactions involving LogPac. These transactions may include:

• mergers or acquisitions
• financing or investment transactions
• corporate restructuring
• the sale or transfer of assets

If such a transaction occurs, personal information may be transferred as part of the business assets, subject to applicable legal requirements.

5.8 Aggregated, De-Identified, and Derived Data

LogPac may create aggregated, anonymized, de-identified, or otherwise non-personal data derived from information collected through the Services. This information does not identify and cannot reasonably be used to identify individual users or specific individuals.

LogPac may use and analyze such aggregated, de-identified, or derived data for lawful business purposes, including:

• improving and developing the Services
• analyzing platform usage and operational trends
• supporting product development and platform optimization
• monitoring platform performance, reliability, and security

Benchmarks, market data, and analytics products built from client operational data are produced only where the contributing client has opted in through a written agreement, on the terms described in the LogPac Terms of Service. Participating clients may withdraw at any time, effective for all future outputs. Carrier rates and contract terms are excluded from any such use unless separately and specifically agreed.

LogPac does not sell personal information, and does not share client operational data with carriers, competitors, or other clients.

Section 6 — Third-Party Services and Integrations

The Services may allow users to access, connect, or interact with third-party services, applications, platforms, APIs, or tools. These integrations may enable users to exchange information between LogPac and external systems in order to enhance platform functionality and support operational workflows.

Third-party services are not owned or controlled by LogPac, and their collection, use, and processing of information are governed by their own privacy policies and terms.

6.1 User-Enabled Integrations

LogPac may provide functionality that allows users to connect third-party applications, APIs, or software tools to the Services. When users enable an integration, LogPac may share certain information with the relevant third-party service as necessary to provide the requested functionality.

Information shared through integrations may include:

• account identifiers
• operational or logistics data submitted by users
• workflow data or system-generated outputs
• authentication tokens or connection credentials

Users control whether to enable or disable such integrations.

6.2 APIs and Developer Access

LogPac may provide application programming interfaces ("APIs") or developer tools that allow users or authorized third parties to access or interact with the Services programmatically.

When APIs are used, information may be transmitted between LogPac and external systems as necessary to support the integration or functionality requested by the user. Users and developers accessing the Services through APIs are responsible for securing their credentials and ensuring that their use of the APIs complies with applicable laws and the LogPac Terms and Conditions.

6.3 Third-Party Data Processing

When information is shared with a third-party service through an integration, that information may be processed according to the privacy practices and policies of the applicable third party.

LogPac does not control and is not responsible for the privacy, security, or data handling practices of third-party services. Users are encouraged to review the privacy policies of any third-party services they choose to connect to the platform.

6.4 Third-Party Authentication Services

LogPac may allow users to sign in or authenticate using third-party identity providers or authentication services. When users choose to authenticate through such services, certain account information may be received from the authentication provider as necessary to verify identity and establish the user's account.

The information received from these providers may depend on the user's settings and permissions within the authentication service.

6.5 Data Transmission Through Integrations

When users enable integrations or connect external systems, information may be transmitted between LogPac and third-party platforms. LogPac is not responsible for how third parties process or store information once it has been transmitted to those services.

Users are responsible for evaluating the privacy, security, and reliability of any third-party services they choose to integrate with the platform.

6.6 Availability of Third-Party Integrations

Third-party services and integrations may change, discontinue functionality, or modify their APIs at any time. As a result, certain integrations may become unavailable or experience disruptions.

LogPac does not guarantee the continued availability or compatibility of third-party services or integrations.

6.7 User Responsibility for Third-Party Data

Users who connect third-party services to the platform or transmit data through integrations are responsible for ensuring that they have the necessary rights and permissions to share that information.

LogPac is not responsible for any data that users transmit to the platform or to third-party services in violation of applicable laws or contractual obligations.

6.8 External Links and Embedded Content

The Services may contain links to third-party websites, platforms, or resources. LogPac may also display content or tools provided by third parties.

LogPac is not responsible for the privacy practices, security practices, or content of third-party websites or services. Accessing such external services is done at the user's own discretion.

Section 7 — Cookies and Tracking Technologies

LogPac may use cookies and similar tracking technologies to operate, maintain, secure, and improve the Services. These technologies help enable essential platform functionality, support security protections, analyze usage patterns, and enhance the user experience.

Cookies are small data files stored on a user's device when visiting a website or using an online service. LogPac may also use related technologies such as web beacons, pixels, scripts, local storage objects, and similar technologies that collect or store information about device activity and interactions with the Services.

7.1 Types of Cookies and Tracking Technologies Used

LogPac may use several categories of cookies and similar technologies, including:

• Essential cookies, which are necessary for the operation of the Services and enable core functionality such as account authentication, session management, and security protections
• Performance and analytics cookies, which help LogPac understand how users interact with the platform and improve system performance and reliability
• Functional cookies, which allow the Services to remember user preferences, configurations, and settings
• Security cookies and monitoring technologies, which help detect fraudulent activity, prevent unauthorized access, and maintain platform integrity

These technologies are used primarily to support the secure and reliable operation of the Services.

7.2 Analytics and Performance Monitoring

LogPac may use internal or third-party analytics tools to understand how users interact with the Services. These tools may collect information such as:

• pages or features accessed
• session duration and usage activity
• device, browser, and operating system information
• performance metrics, diagnostics, and error reports

This information helps LogPac analyze usage patterns, diagnose technical issues, maintain system performance, and improve the functionality and usability of the platform.

Where reasonably possible, analytics data may be aggregated or de-identified.

7.3 Local Storage and Similar Technologies

LogPac may use browser storage technologies such as local storage, session storage, or similar mechanisms to store information on a user's device. These technologies may be used to:

• maintain active user sessions
• store configuration settings or preferences
• support platform functionality and performance optimization

These technologies function similarly to cookies but may store larger amounts of information locally on a user's device.

7.4 Third-Party Cookies and Service Providers

LogPac may use third-party service providers to support analytics, security monitoring, performance optimization, or other operational services. These providers may place cookies or similar technologies on user devices when interacting with the Services.

Where third-party service providers process information through such technologies, they are authorized to use the information solely to provide services to LogPac and are contractually restricted from using the information for their own independent purposes where applicable.

The use of tracking technologies by these providers may also be governed by their respective privacy policies.

7.5 Cookie Management and User Controls

Most web browsers allow users to control cookies through browser settings. Users may choose to block, delete, or restrict the use of cookies through their browser configuration.

In addition, where applicable, LogPac may provide cookie preference or consent management tools that allow users to manage non-essential cookie settings.

Please note that disabling certain cookies or tracking technologies may affect the functionality, availability, or performance of certain features of the Services.

7.6 Cookie Duration

Cookies used by LogPac may be either:

• Session cookies, which are automatically deleted when a user closes their browser or logs out of the Services
• Persistent cookies, which remain on a device for a defined period or until manually deleted

Retention periods for persistent cookies may vary depending on the purpose of the cookie and operational requirements.

7.7 Advertising and Cross-Site Tracking

LogPac does not use cookies or tracking technologies to conduct cross-site advertising tracking or behavioral advertising across third-party websites.

Tracking technologies used by LogPac are primarily intended to support platform functionality, security, analytics, and performance monitoring.

7.8 Do Not Track Signals

Some web browsers offer a "Do Not Track" feature that signals a preference that websites not track online activity. Because there is currently no universally accepted standard for responding to these signals, LogPac may not respond to Do Not Track browser requests.

Users may instead manage tracking preferences through browser settings or available consent tools where provided.

7.9 Consent Where Required

In jurisdictions where consent is required before placing non-essential cookies or tracking technologies on user devices, LogPac will obtain user consent in accordance with applicable laws. Users may withdraw or modify their consent preferences at any time where such options are provided.

Section 8 — Data Retention

LogPac retains information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing and maintaining the Services, complying with legal obligations, resolving disputes, enforcing agreements, maintaining security protections, and supporting legitimate business operations.

Retention periods may vary depending on the type of information, the purpose for which it was collected, contractual obligations with customers, and applicable legal or regulatory requirements. LogPac maintains internal data retention policies and schedules that define appropriate retention periods based on these factors.

8.1 Account Information

LogPac retains account-related information for as long as a user maintains an active account with the Services. This may include registration details, contact information, authentication records, account preferences, and administrative account history.

If an account is closed, suspended, or deleted, LogPac may retain certain account information for a limited period where necessary to:

• comply with legal or regulatory obligations
• maintain financial and accounting records
• resolve disputes or enforce agreements
• detect and prevent fraud, abuse, or security incidents
• maintain internal audit records
• protect the security and integrity of the Services

Following the applicable retention period, such information may be securely deleted, anonymized, or de-identified where reasonably practicable.

8.2 Operational and User-Submitted Data

Information submitted or generated through the use of the Services, including logistics data, operational records, scheduling information, reports, analytics outputs, and related platform activity, may be retained for as long as necessary to provide the Services and support platform functionality.

Where LogPac provides services to organizations or enterprise customers, certain operational data may be retained in accordance with contractual agreements with those customers.

Retention of such information may also be required to:

• support reporting and operational analytics
• maintain platform integrity and system reliability
• comply with contractual, legal, or regulatory obligations
• support system diagnostics, auditing, and troubleshooting

8.3 Aggregated, Anonymized, and De-Identified Data

LogPac may create and retain aggregated, anonymized, or de-identified information derived from platform data. Such information does not reasonably identify individual users or specific organizations.

LogPac may retain and use aggregated or de-identified information for extended or indefinite periods for purposes including:

• platform performance analysis
• product development and system improvement
• research and statistical analysis
• benchmarking and operational insights
• development of aggregated analytics products or services

This information is maintained in a form that is not reasonably capable of identifying individual users or organizations.

8.4 System Logs and Security Monitoring

LogPac may retain system logs, platform activity records, technical diagnostics, and security monitoring data for a period necessary to maintain the security, integrity, and reliability of the Services.

Such information may be used to:

• detect unauthorized access or suspicious activity
• investigate security incidents or platform misuse
• prevent fraud or abuse of the Services
• maintain system stability and operational performance

Retention periods for security-related records may vary based on operational needs, security practices, and applicable legal requirements.

8.5 Legal and Compliance Retention

LogPac may retain certain information for longer periods where necessary to comply with legal obligations, regulatory requirements, or legitimate business interests. This may include information retained for:

• tax, accounting, and financial recordkeeping
• legal claims, dispute resolution, or litigation defense
• regulatory compliance obligations
• enforcement of contractual agreements
• responding to lawful requests from courts or government authorities

8.6 Backup Systems and Disaster Recovery

Information may persist in secure backup systems maintained for disaster recovery, security, and business continuity purposes. Backup copies may be retained for limited periods until they are overwritten or rotated in accordance with LogPac's backup management processes.

Data stored in backups is protected using administrative, technical, and organizational safeguards and is not actively processed except where necessary for system restoration or security investigations.

8.7 Deletion Requests and Data Lifecycle Management

Where applicable and subject to legal or contractual obligations, LogPac may delete or de-identify certain information upon verified request from users or customers.

However, LogPac may retain information where necessary to comply with legal obligations, resolve disputes, enforce agreements, maintain security protections, or preserve legitimate business records.

8.8 Secure Deletion and De-Identification

When information is no longer required for the purposes described in this Privacy Policy, LogPac will take reasonable steps to securely delete, anonymize, or de-identify the information in accordance with applicable laws and internal data management practices.

Residual copies may remain in backups or archival systems for a limited period until those systems are cycled or overwritten in the normal course of operations.

Section 9 — Data Security

LogPac implements commercially reasonable administrative, technical, and organizational safeguards designed to protect information processed through the Services from unauthorized access, disclosure, alteration, or destruction. These measures are intended to maintain the confidentiality, integrity, and availability of information handled by the platform.

While LogPac strives to protect information using industry-standard security practices, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure. Accordingly, LogPac cannot guarantee absolute security.

9.1 Security Safeguards

LogPac maintains a range of security controls designed to protect information handled by the Services. These safeguards may include:

• access controls and authentication requirements
• encryption of data in transit using industry-standard protocols
• encryption of stored data where appropriate and technically feasible
• secure infrastructure and network protections
• system monitoring designed to detect suspicious activity
• logging and security auditing mechanisms
• regular software updates and security patches
• role-based access controls limiting internal data access

These safeguards are designed to reduce the risk of unauthorized access, misuse, loss, or accidental disclosure of information.

9.2 Platform and Infrastructure Security

LogPac may host or operate portions of the Services using secure infrastructure provided by reputable cloud or infrastructure providers. These providers may maintain their own physical, technical, and administrative safeguards designed to protect the systems that support the Services.

Access to production systems is restricted to authorized personnel with a legitimate operational need.

9.3 Internal Security Practices

LogPac restricts internal access to information to authorized personnel who require such access to perform their job responsibilities. Personnel with access to sensitive systems or data may be subject to confidentiality obligations and internal security policies.

LogPac may implement role-based permissions, authentication mechanisms, internal monitoring, and security procedures designed to limit and track access to systems containing sensitive information.

9.4 Security Monitoring and Incident Detection

LogPac may use monitoring tools, system logs, and automated alerts to identify potential security threats, unauthorized access attempts, or unusual system activity.

These systems support the detection, investigation, and response to potential security incidents affecting the platform.

9.5 User Responsibilities

Users are responsible for maintaining the confidentiality and security of their account credentials and for controlling access to devices used to access the Services.

Users should take reasonable precautions to protect login credentials, manage access permissions appropriately, and notify LogPac promptly if they suspect unauthorized access to their accounts.

LogPac is not responsible for unauthorized access resulting from a user's failure to safeguard credentials, devices, or account permissions.

9.6 Security Incidents and Breach Response

If LogPac becomes aware of a security incident involving unauthorized access to personal information, LogPac will take reasonable steps to investigate the incident, contain potential threats, mitigate risks, and remediate vulnerabilities where appropriate.

Where required by applicable law, LogPac may notify affected users, customers, or relevant regulatory authorities of certain security incidents.

9.7 Third-Party Service Provider Security

LogPac may rely on third-party service providers to support the operation of the Services. Where such providers process information on behalf of LogPac, they may be subject to contractual obligations designed to protect information and maintain appropriate security safeguards.

However, LogPac cannot guarantee the security practices of third-party systems and is not responsible for security failures that occur outside of LogPac's reasonable control.

9.8 Shared Security Responsibilities

The security of the Services is a shared responsibility between LogPac and its users. While LogPac implements safeguards designed to protect the platform, users and customer organizations are responsible for managing access to their accounts, controlling the information they choose to upload to the Services, and maintaining appropriate security practices within their own environments.

9.9 Continuous Security Improvements

LogPac may review, update, and enhance its security practices from time to time to address evolving security threats, technological developments, and industry best practices.

9.10 Limitation of Security Guarantees

Despite the safeguards described above, users acknowledge that no system or network can be completely secure. The transmission of information over the internet and the storage of electronic data involve inherent risks.

Accordingly, LogPac does not warrant or guarantee that the Services will be completely secure or immune from cyberattacks, unauthorized access, or other security incidents.

Section 10 — International Data Transfers

LogPac may operate and provide the Services using infrastructure and service providers located in multiple jurisdictions. As a result, information collected through the Services may be transferred to, stored in, or processed in countries other than the country in which a user resides.

In particular, the Services may be operated from systems located in the United States or other jurisdictions where LogPac or its service providers maintain operations.

Data protection laws in these jurisdictions may differ from those in a user's country of residence.

10.1 Cross-Border Data Processing

By accessing or using the Services, users acknowledge that information may be transferred to and processed in countries outside their country of residence where LogPac, its affiliates, or its service providers maintain operations.

Such transfers may be necessary to operate the platform, provide requested services, maintain system infrastructure, support analytics, and ensure the reliability and security of the Services.

LogPac takes reasonable steps to ensure that international data transfers are conducted in accordance with applicable data protection laws.

10.2 Safeguards for International Transfers

Where required by applicable law, LogPac implements safeguards designed to protect personal information transferred across international borders. These safeguards may include:

• contractual data protection obligations with service providers
• industry-standard security protections
• administrative, technical, and organizational safeguards
• legally recognized transfer mechanisms where required

These measures are intended to ensure that personal information receives an appropriate level of protection when transferred internationally.

10.3 Transfers from the European Economic Area and United Kingdom

For users located in the European Economic Area (EEA), the United Kingdom, or other jurisdictions with cross-border transfer restrictions, LogPac may rely on legally recognized mechanisms for transferring personal information to countries outside those regions.

These mechanisms may include:

• Standard Contractual Clauses approved under applicable data protection laws
• transfers to jurisdictions recognized as providing an adequate level of protection
• other lawful transfer mechanisms permitted by applicable regulations

These safeguards are intended to ensure that personal information remains protected when transferred outside the EEA or United Kingdom.

10.4 Service Provider and Infrastructure Transfers

LogPac may engage service providers, cloud infrastructure providers, analytics providers, and other vendors located in various countries to support the operation of the Services.

Where such providers process personal information on behalf of LogPac, they may be subject to contractual obligations requiring them to implement appropriate security and data protection safeguards.

However, LogPac cannot guarantee the practices of independent third-party systems and is not responsible for security failures that occur outside of its reasonable control.

10.5 Customer-Controlled Data

Where LogPac processes information on behalf of organizational customers, such customers may control the information submitted to the Services and may determine the jurisdictions from which users access the platform.

LogPac processes such information in accordance with applicable agreements with those customers and applicable data protection laws.

10.6 Compliance With Local Data Protection Requirements

LogPac may implement additional safeguards or operational measures where necessary to comply with applicable data protection laws, regulatory requirements, or jurisdiction-specific data transfer restrictions.

10.7 Acknowledgment of International Transfers

By accessing or using the Services, users acknowledge and agree that their information may be transferred to, stored in, and processed in jurisdictions outside their country of residence as described in this Privacy Policy.

Users further acknowledge that such international transfers may be necessary for LogPac to provide, maintain, and improve the Services.

Section 11 — Your Privacy Rights

Depending on a user's location and applicable law, individuals may have certain rights regarding the personal information that LogPac collects or processes. These rights may vary by jurisdiction and may be subject to verification requirements, legal limitations, or contractual obligations with enterprise customers.

These rights may arise under laws including the Colorado Privacy Act, the California Consumer Privacy Act as amended by the California Privacy Rights Act, comparable laws in other U.S. states, and the General Data Protection Regulation in the EEA and United Kingdom.

LogPac will consider and respond to privacy rights requests in accordance with applicable data protection laws.

11.1 Right to Know and Access Personal Information

Users may have the right to request confirmation of whether LogPac processes their personal information and to request access to personal information maintained about them.

Where required by applicable law, users may also request information regarding:

• categories of personal information collected
• sources from which personal information was obtained
• purposes for which personal information is processed
• categories of third parties with whom information is shared
• categories of information disclosed for business purposes

LogPac may provide a copy or summary of relevant personal information where required or permitted by law.

11.2 Correction of Inaccurate Information

Users may have the right to request correction or updating of personal information that is inaccurate, incomplete, or outdated.

LogPac may take reasonable steps to verify the accuracy of requested corrections before updating the information.

11.3 Deletion of Personal Information

Users may have the right to request deletion of certain personal information maintained by LogPac.

However, LogPac may retain information where necessary to:

• comply with legal or regulatory obligations
• maintain security and fraud prevention records
• resolve disputes or enforce agreements
• comply with contractual obligations with customers
• maintain legitimate business records

Where deletion is permitted, LogPac may remove, anonymize, or de-identify the relevant information.

11.4 Restriction or Limitation of Processing

In certain jurisdictions, users may have the right to request that LogPac limit the processing of their personal information under specific circumstances permitted by law.

11.5 Data Portability

Where applicable law provides such rights, users may request a copy of certain personal information in a structured, commonly used, and machine-readable format to enable transfer to another service provider.

11.6 Objection to Processing

Users located in certain jurisdictions may have the right to object to specific types of processing activities where permitted by applicable law.

LogPac will evaluate such requests in accordance with applicable legal requirements.

11.7 Withdrawal of Consent

Where LogPac relies on a user's consent to process personal information, the user may withdraw that consent at any time.

Withdrawal of consent will not affect the lawfulness of processing conducted prior to the withdrawal.

11.8 Authorized Agents and Representatives

Where permitted by applicable law, users may designate an authorized agent or representative to submit privacy rights requests on their behalf.

LogPac may require verification of both the requesting individual and the authority of the authorized agent before responding to such requests.

11.9 Verification of Requests

To protect user privacy and prevent unauthorized access to personal information, LogPac may take reasonable steps to verify the identity of individuals submitting privacy rights requests.

LogPac may request additional information where necessary to confirm the identity or authority of the requesting party before processing the request.

11.10 Requests Submitted Through Organizations

Where the Services are used through an employer, organization, or enterprise customer, certain personal information may be controlled by that organization.

In such cases, LogPac may process personal information as a service provider or data processor on behalf of that organization. Requests related to such information may need to be directed to the applicable organization that controls the data.

LogPac may assist organizational customers in responding to such requests where appropriate.

11.11 Non-Discrimination

LogPac will not discriminate against users for exercising applicable privacy rights. Users who exercise their privacy rights will not be denied services or subjected to unfair treatment solely because they exercised such rights, except where permitted by applicable law.

11.12 Response Timeframes

LogPac will respond to verified privacy rights requests within a reasonable timeframe and in accordance with applicable data protection laws.

Where permitted by law, LogPac may extend the response period where requests are complex or numerous.

11.13 Right to Appeal or File Complaints

If a user believes their privacy rights request was not handled appropriately, they may have the right to appeal the decision or submit a complaint to a relevant data protection authority or regulatory body in their jurisdiction.

11.14 Exercising Privacy Rights

Users who wish to exercise privacy rights may submit a request to LogPac using the contact information provided in this Privacy Policy.

LogPac will review and respond to requests in accordance with applicable legal requirements.

Section 12 — Children's Privacy

The Services are intended for use by businesses, professionals, and organizations and are not directed to children.

LogPac does not knowingly collect, use, or process personal information from children.

12.1 Age Restrictions for Use of the Services

The Services are intended for individuals who are at least 18 years of age or who are otherwise legally capable of entering into binding agreements under applicable law.

Individuals under the age of 18 should not create accounts, submit personal information, or use the Services unless authorized through an organization, employer, or other entity responsible for managing access to the platform.

Users are responsible for providing accurate information about their eligibility to use the Services, including their age where applicable.

12.2 No Knowing Collection of Information From Children Under 13

LogPac does not knowingly collect, solicit, or process personal information from children under the age of 13 through the Services.

If LogPac becomes aware that personal information from a child under the age of 13 has been collected without appropriate authorization, LogPac will take reasonable steps to delete such information and may suspend or terminate any associated account.

12.3 Parental Requests and Removal of Information

If a parent or legal guardian believes that a child under the age of 13 has provided personal information to LogPac through the Services, the parent or guardian may contact LogPac using the contact information provided in this Privacy Policy.

Upon verification of the request, LogPac will take reasonable steps to investigate the matter and, where appropriate, remove the child's personal information from its systems.

12.4 Organizational and Employer Accounts

Where the Services are accessed through an employer, organization, or enterprise account, the organization is responsible for ensuring that individuals authorized to access the platform meet applicable eligibility and age requirements.

LogPac does not control the user eligibility policies established by organizations using the Services.

12.5 Misrepresentation of Age

Users must not misrepresent their age or identity in order to access the Services. If LogPac becomes aware that a user has provided false information regarding their eligibility to use the platform, LogPac may suspend or terminate the associated account.

12.6 International Children's Privacy Considerations

In certain jurisdictions, data protection laws may impose additional restrictions on the processing of personal information relating to minors.

LogPac does not knowingly target or provide services specifically intended for children in any jurisdiction and will take reasonable steps to comply with applicable legal requirements relating to children's privacy.

12.7 Compliance With Applicable Children's Privacy Laws

LogPac takes reasonable measures to comply with applicable laws governing children's privacy, including the requirements of the Children's Online Privacy Protection Act and similar regulations where applicable.

Section 13 — Changes to This Privacy Policy

LogPac may update or modify this Privacy Policy from time to time to reflect changes in the Services, operational practices, legal requirements, or technological developments. When updates are made, LogPac will revise the "Last Updated" date at the beginning of this Privacy Policy.

13.1 Right to Update the Privacy Policy

LogPac reserves the right to update or modify this Privacy Policy as necessary to reflect:

• changes to the Services or platform functionality
• new features, technologies, or integrations
• updates to legal or regulatory requirements
• improvements to privacy or security practices
• changes in how information is collected, used, or shared
• clarifications, corrections, or improvements to policy language

13.2 Minor Updates

Certain updates to this Privacy Policy may be made to improve clarity, organization, formatting, or administrative details. These updates generally do not materially affect how personal information is collected, used, or shared.

Minor updates may be implemented without additional notice beyond updating the "Last Updated" date.

13.3 Material Changes

If LogPac makes material changes to how personal information is collected, used, shared, or otherwise processed, LogPac will take reasonable steps to provide notice to affected users where required by applicable law.

Such notice may be provided through:

• notifications within the Services
• account notifications or emails to registered users
• updates posted on the LogPac website
• other reasonable communication methods

The form of notice may vary depending on the nature of the change and applicable legal requirements.

13.4 Effective Date of Changes

Changes to this Privacy Policy will become effective on the date indicated by the updated "Last Updated" date unless otherwise specified.

Material changes may take effect after an appropriate notice period where required by applicable law.

13.5 Continued Use of the Services

Where permitted by applicable law, continued access to or use of the Services after an updated Privacy Policy becomes effective constitutes acknowledgment of the revised policy.

If a user does not agree with the updated Privacy Policy, the user should discontinue use of the Services.

13.6 No Retroactive Changes Without Notice

Unless required by law, LogPac will not materially change how previously collected personal information is used or shared in a manner that is materially inconsistent with this Privacy Policy without providing appropriate notice where required.

13.7 Responsibility to Review the Privacy Policy

Users are encouraged to review this Privacy Policy periodically to stay informed about how LogPac collects, uses, and protects personal information.

Section 14 — Contact Information

LogPac provides the following contact information for questions, concerns, or requests related to this Privacy Policy or the handling of personal information.

14.1 General Privacy Inquiries

Users who have questions about this Privacy Policy, the Services, or LogPac's data practices may contact LogPac using the contact information provided below.

LogPac will make reasonable efforts to respond to inquiries in a timely manner.

14.2 Privacy Rights Requests

Users who wish to exercise privacy rights described in this Privacy Policy may submit a request using the contact information below. Requests should include sufficient information to allow LogPac to verify the identity of the requester and understand the nature of the request.

LogPac may request additional information where necessary to verify the identity or authority of the requesting individual before responding to the request.

14.3 Contact Methods

Privacy inquiries and privacy rights requests may be submitted to LogPac using the following methods:

• Email: logpacio@gmail.com
• Company: LogPac LLC

Additional contact methods, such as support portals or online request forms, may be made available through the Services or on the LogPac website.

14.4 Legal Notices and Regulatory Requests

Government agencies, regulatory authorities, and individuals submitting formal legal requests may contact LogPac using the contact information provided above unless a separate legal contact address is specified on the LogPac website.

LogPac may require formal legal documentation before responding to certain regulatory or legal requests.

14.5 Verification of Requests

In order to protect personal information and prevent unauthorized disclosure, LogPac may take reasonable steps to verify the identity of individuals submitting requests before providing access to personal information or taking action on privacy-related requests.

14.6 Updates to Contact Information

LogPac may update its contact information from time to time. Any such updates will be reflected in this Privacy Policy or on the LogPac website.